SIEM alerts and an analogy to help people 'get it'

It may just be me but does anyone else struggle with people in general and over-arching 'management' not really getting it that when you get or see a security based event from your LM or SIEM; that this is just the beginning of a process and not the end? I mean they say they get it but you just have this feeling that they really don’t get it? Now I’m not saying my statement reflects my current management, it is more a generalized observation as you start to bring people into the conversation who might not have been exposed to this sort of technology or the exposure is limited to a conversation about needing to monitor something. And there is a level of irony as some of these folks are in the actual vendor space.

I’m sort of an analogy guy and this has been one of those things that has plagued me for some years now – what is a good equivalence that helps people get it? I thought of one today that might work but still feels sort of rough. Figured I would use this as a sounding board and hopefully get some feedback. Who knows, maybe just putting it down on paper will help refine it.

While driving around in your car you generally are vaguely aware of, but may or may not pay a whole lot of attention to, your gas gauge. Some probably have more of an alert mentality and wait for the gas to get to the last X% when you get the audible chime indicating you are low. You now are more focused on the situation and ‘remediate’ the issue by stopping off at a gas station and filing up. I think this is somewhat analogous what ‘management’ thinks of when they hear things along the line of monitoring alerts. That the process is generall closed and ends when you get the alert. Alert > gas station > fixed. The problem is that isn't what we are talking about. SIEM/LM alerts, I think, are more akin to all of the gauges in your car that don’t even show until there is an issue. Things like low oil pressure, over heating, your engine service light. Any of those things coming on means something isn’t right somewhere but unless you pop the hood and/or break out some diagnostic equipment you don't know the severity. Could be a complex, multi-component breakdown or just something a little out of whack that takes a simple fix. Oh and don't forget the number of things that can happen to your car that you don't have a gauge for: breaks, suspension, tire alignment, etc. Multiply that picture by the number of end point systems you have in your environment and I think we are getting a little closer to a decent analogy. The point is the alert often isn't actionable other than letting you know you need to start an investigative process.

What do you think - does it work? Do you have suggestions, tweaks, or better analogies that have worked for you as you try to convey to people that monitoring alerts is more than just sitting around waiting for them to pop in your inbox?